Cancellation and Refund Policy
Cancelling
You can cancel numolve Plus at any time from the numolve Plus page, in one tap. When you cancel, we stop future payments. You keep Plus until the end of the period you have already paid for.
Refunds
- First payment: if you are not satisfied, write to us within 7 days of your first payment and we will refund it in full.
- Renewals: renewal payments are not refunded after they are taken, because you can cancel before the renewal date. If you forgot to cancel and write to us within 3 days of a renewal, we will refund that renewal if you have not used Plus since.
- Mistakes and technical problems: if you were charged twice, or paid and Plus did not switch on and we could not fix it, we will refund the payment in full.
Approved refunds go back to the original payment method through Razorpay and usually reach you within 5 to 7 working days.
Delivery
numolve Plus is a digital service. It switches on within a minute of a successful payment. Nothing is shipped.
How to ask for a refund or get help
Questions about this policy can be sent through the contact details on our Google Play store listing.
Please write from the email address you use to sign in, and tell us the date and amount of the payment.